Frequently Asked Questions
Find answers to common quesions regarding ordering, account set up, shipping, procurment support, product sourcing, and website functionality.
If you need additional assistance, please contact our customer service team:
P: (850) 661-4197
GENERAL
Who does POSS sell to?
POSS Medical exclusively serves licensed businesses, healthcare providers, institutions, and qualified organizations. We do not sell products for personal consumer use.
What are your hours of operation and how can I contact you?
POSS operates from Monday to Friday, 8 AM to 5 PM, excluding State Holidays.
What types of payments do you accept?
We accept:
- Visa
- MasterCard
- Checks
- Purchase Orders
For more information on this topic, review our Terms and Conditions.
How can I become a customer?
To become a customer, please create and account through our website or contact our customer service team for assistance with account setup and approval.
How long does account approval take?
Most account requests are reveiwed during normal business hours. Processing times may vary depending on account verfication requirements and the information provided.
If additional information is needed, a member of our team will contact you directly.
Where can I get a catalog or request samples?
For catalogs, samples, of additional product information, please contact our office and request to speak with customer service or your sales representative.
WEBSITE & ORDERING
How can I purchase products on your website?
To place orders online, customers must first create an account using the "Log In / Sign Up" option on our website.
Once your account request is submitted and approved, you will be able to:
- View pricing
- Place orders online
- Request Quotes
- Access customer-specific purchasign features
Please note that pricing visibility and product access may vary based on account type, customer agreements, and purchasing requirements.
Why do I need an approved account before purchasing?
POSS Medical operates as a business-to-business supplier serving healthcare facilities, educational institutions, laboratories, clinics, government agencies, and other qualified organizations.
To esure customers receive the correct pricing, product access, and purchasing support, all website accounts are reviewed and approved prior to checkout access.
Why can't I see pricing on certain items?
Pricing visibility may vary based on:
- Customer type
- Contract pricing
- Purchasing agreements
- Industry requirements
- Manufacturer restricions
If you do not see pricing for a product, you may request pricing through our Quote Request feature or contact our team for assistance.
Can I request a quote online?
Yes. Customers may request quotes directly through the website for products requiring pricing review, special sourcing, bulk purchasing, or contract pricing assistance.
Can I reorder products I previously purchased?
Yes. Approved customers may access previous order history and reorder eligible items directly through their account.
Can I save commonly ordered products?
Yes. Customers can create Favorites Lists to save commonly purchased products for faster future ordering.
Can I view open quotes online?
Yes. Approved customers may view eligible open quotes and convert quotes into orders directly through the website.
What if I don't see an item I want to order?
If a specific item is not featured on our website, please contact us. We may still be able to source the product for you and provide pricing and availability information.
MANUFACTURING & DISTRIBUTION
What products does POSS manufacture?
POSS manufactures:
- Sterile surgical gowns
- Sterile surgical drapes
- Sterile equipment covers
- PPE products
- Bouffant caps
- Surgeons caps
- Shoe covers
- Isolation gowns
- General use gauze
- Non-sterile nitrile gloves
- Underpads
Please visit our Manufacturing page to learn more.
Can POSS manufactured products be customized?
Yes. POSS offers customization services for select products. Please contact support@possmedical.com for additional information.
How does POSS ensure manufactured products are reliable and consistent?
Our products go through a series of testing and quality review processes before producstion and distribution.
Raw materials are carefully evaluated, production items are tested, and customer feedback is reviewed regularly to help ensure quality and consistency.
How can we become a distributor?
To become a distributor, please contact support@possmedical.com or call our customer service for additional information.
ORDER SUPPORT
How do I return or exchange products?
For return and exchange information, please review our Return Good Policy.
How do I check the status of my order?
While we strive to keep products readily available for shipment, some items may occasionally be out of stock.
Customers will be notified by email within one business day if an order cannot ship complete. Orders made up of 80% or more stocked items may ship partially unless otherwise requested.
Please contact our team if items are needed urgently so we can assist with expedited or partial shipment options when available.
How can I get a copy of my invoice?
For invoice copies, please contact our Accounting Department:
Or contact Customer Service for assistance.
What is the price of an item?
POSS strives to provide competitive pricing tailored to each customer's needs. Pricing may vary based on:
- Market conditions
- Order volume
- Usage
- Purchasing agreement
- Account type
Do you offer contract or volume pricing?
Yes. POSS works with customers to establish competitive pricing and contract pricing and contract pricing oppotunities whenever applicable. Please contact your sales representative or Customer Service for pricing assistance.
Are all products shown online in stock?
Website availability may vary based on:
- Manufacturer inventory
- Allocation restrictions
- Current stock levels
- Special-order requirements
Some product may require additional lead times.
Do manufacturers ever change products or packaging?
Yes. Manufacturers may occasionaly update packaging, product appearance, specifications, or materials without prior notice.
While POSS strives to maintain accurate product descriptions and images, manufacturer updates may not always be immediately reflected online.
Can POSS source products not listed on the website?
Yes. If you do not see a product online, please contact our team. We may still be able to source the item for you.
QUALITY
Who do I contact with a product quality concern?
For POSS manufactured products, please contact our office or management team directly.
Fo redistributed products, our customer support team will assist with questions or concerns and coordinate with the manufacturer when necessary.
Where can I find an SDS sheet for a product?
We are actively working to make SDS sheets available on our website.
If an SDS sheet is not listed online, please contact customer service and we will provide it via email.
SHIPPING & DELIVERY
Where does POSS ship?
POSS Medical currently ships throughout the continental United States.
How does shipping work?
Shipping and freight charges are determined based on:
- Order size
- Shipping method
- Delivery location
Customers may request a freight quote prior to shipment, or our team may contact you regarding freight charges before processing an order.
For complete freight terms, please review our Sales Terms & Conditions.
How quickly do orders ship?
Shipping timelines vary based on:
- Product availability
- Order size
- Shipping schedules
- Special-order products
- Manufacturer lead times
In-stock local orders placed before noon may qualify for next-business-day delivery; however, next-day delivery is not guaranteed.
Do you offer expidited shipping?
Yes. Expidited shipping options may be available upon request. Additional freight charges may apply.
Does POSS offer local delivery?
Yes. POSS Medical offers local delivery services for qualifying customers throughout portions of North Florida and South Georgia.
Delivery schedules may vary depending on location and account type.
Does POSS offer dropshipping?
Yes. POSS Medical offers dropshipping services for select products and customers. Additional dropship fees may apply.
What should I do if my order arrived damaged or incomplete?
Customers should inspect shipments upon delivery and report any damages, shortages, or shipping discrepancies within 2 business days of receipt.
Please contact our customer service team for assistance.
PROCUREMENT & PUNCHOUT SUPPORT
Does POSS support punchout or eProcurement systems?
Yes. POSS Medical supports punchout and eProcurement solutions for qualifying institutional and contract customers.
Please contact our team for procurement onboarding assistance.
What organizations does POSS serve?
POSS Medical supports a variety of industries and organizations including:
- Healthcare facilities
- Universities and colleges
- Laboratories and research facilities
- Veterinary clinics
- Wellness clinics
- Government agencies
- Assisted living facilities
- Facility maintenance departments
Can POSS help source specialty or hard-to-find products?
Yes. Our team regularly assists customers with sourcing specialty, hard-to-find, and alternate products across multiple industries and manufacturers.
STILL NEED ASSISTANCE?
Our team is happy to assist with:
- Account setup
- Procurement support
- Quote requests
- Product sourcing
- Shipping questions
- Returns
- Order support
P: (850) 661-4197