Return Goods Policy
The return merchandise policy applies to all Products purchased by Buyer from POSSLLC (hereinafter “POSS”). This policy supersedes all previous terms and conditions of any written agreement between the parties, unless such written agreement is executed by an authorized representative of POSS.
Authorization
An RMA number must be given by POSS to Buyer prior to return of goods. Request can be made by contacting the office at 850-661-4197, via e-mail to support@possmedical.com or via faxed to 866-503-5045.
Return Procedure
After obtaining an RMA, each return must include the following information:
• Customer’s name, address, and account number
• RMA number
• Original PO number or original POSS order number, or invoice number
• Item number(s) and quantities
• Lot number and expiration dates where applicable
• Reason for return
Return Policy
ITEMS ACCEPTED FOR RETURNS
• Defective products
• Non-defective products that are in salable condition and suitable for restocking
ITEMS NOT ACCEPTED FOR RETURNS
The following conditions will NOT be considered for return:
• Products purchased more than 90 days prior to return request unless expressly approved prior to receipt
• Special or custom products made to customer specifications or sold as non-returnable
• Products considered hazardous materials.
• Refrigerated items
• Packs broken, breached, damaged
• Products returned in altered or damaged packaging, or in packaging other than the original packaging Products in unsalable units of measure where product cannot be returnable unless expressly approved prior to receipt
• Products used
• Products with less than 3 months shelf life remaining based on expiration dates
Merchandise Return for Credit
Only unopened and salable cartons will qualify for return/credit. Unless otherwise stated in writing, all returns shall be shipped prepaid to POSS.
CREDIT WILL BE GRANTED AS FOLLOWS:
1. Defective merchandise
2. Items shipped in error by POSS
Defective Products
Defective products properly noted damaged product and returns that are the result of a POSS error may be returned at POSS expense and for full credit, subject to other provisions of this policy.
Products Shipped in Error by POSS
Customers may notify POSS of any shipping errors or disputes within (2) business days of receipt. Products shipped in error by POSS are freely returnable for full credit, providing that such returns are made within (30) days of receipt.
Carrier Claims, Damages, or Shortages
Claims of short shipments, incorrect products shipped, and other errors in delivery shall be noted on the carriers’ freight receipt and communicated to POSS within (2) business days of the invoice date, or they are deemed waived. Claims filed after (2) business days period will be deemed waived.
To minimize any delays in resolving damage or a shortage claim, the customer is required to count all receipts prior to their acceptance of the delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original packaging / carton. The customer must then notify POSS in the event an inspection is required by the transportation company. The customer must also notify POSS of all damages (pictures of damaged product(s) will need to be provided) or product shortages in transit within two (2) business days of receipt, or POSS will not have any obligation to process credit or arrange to have your product replaced. You can contact POSS via phone or e-mail or contact a POSS sales representative to report any damage or shortages.
Restocking Fees
• 0-30 days of date of invoice – Restocking fee 10% / $25 minimum + Freight
• 31-60 days of date of invoice – Restocking fee 15% / $25 minimum + Freight
• 61-90 days of date of invoice – Restocking fee 25% / $25 minimum + Freight