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Return Goods Policy (RGAs)

Authorization

Return Authorization Numbers must be given by POSS LLC prior to return of goods. Request can be made by contacting the office at 850-661-4197, via e-mail to support@possmedical.com or via faxed to (866) 503-5045. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.

 

Return Procedure

After obtaining an RGA, each return must include the following information:

  • Customer’s name, address, and account number
  • RGA number
  • Original PO number or original POSS LLC order number, or invoice number
  • Item number(s) and quantities
  • Lot number and expiration dates where applicable
  • Reason for return

 

Return Policy

Defective products are returnable with prior authorization. Non-defective products may be returned, provided customer has obtained prior authorization from POSS LLC, if such products are in salable condition and suitable for restocking. The following conditions will NOT be considered for return:

  • Products purchased more than 90 days prior to return request unless expressly approved prior to receipt
  • Special or custom products made to customer specifications or sold as non-returnable
  • Products considered hazardous materials
  • Refrigerated items
  • Packs broken, breached, damaged
  • Products returned in altered or damaged packaging, or in packaging other than the original packaging Products in unsalable units of measure where product cannot be returnable unless expressly approved prior to receipt
  • Products with less than 3 months shelf life remaining based on expiration dates

 

Merchandise Return for Credit

Only unopened/salable cartons will qualify for return/credit. Unless otherwise stated in writing, all returns shall be shipped prepaid to POSS LLC.

Credit will be granted as follows:

  • Defective merchandise, properly noted damaged product and returns that are the result of POSS LLC error, may be returned at POSS LLC expense and for a full credit. Subject to the other provisions of this policy.
  • POSS LLC shipping error – 100% credit

 

Defective Product

Defective products properly noted damaged product and returns that are the result of a POSS LLC error may be returned at POSS LLC expense and for a full credit, subject to other provisions of this policy.

 

Products Shipped in Error by POSS LLC

Customers may notify POSS LLC of any shipping errors or disputes within (2) business days of receipt. Products shipped in error by POSS LLC are freely returnable for a full credit, providing that such returns are made within (30) days of receipt.

 

Carrier Claims/Damages or Shortages

Claims of short shipments, mis-shipments, and other errors in delivery shall be noted on the carriers freight receipt and communicated to POSS LLC within (2) business days of the invoice date, or they are deemed waived

Claims filed after (2) business days period will be deemed waived.

In an effort to minimize any delays in resolving damage or a shortage claim, the customer is required to count all receipts prior to their acceptance of the delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original packaging / carton. The customer must then notify POSS LLC in the event an inspection is required by the transportation company. The customer must also notify POSS LLC of any and all damages or product shortages in transit within (2) business days of receipt, or POSS LLC will not have any obligation to process credit or arrange to have your product replaced. You can contact POSS LLC via phone or e-mail, or contact a POSS LLC sales representative to report any damages or shortages.

 

Restocking Fee Schedule:

  • 0-30 days of date of invoice – Restocking fee 5 % / $25 minimum + Freight
  • 31-60 days of date of invoice – Restocking fee 10% / $25 minimum + Freight
  • 61-90 days of date of invoice – Restocking fee 20% / $25 minimum + Freight

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