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Sales Terms and Conditions

The sales terms and conditions apply to all Products and/or Services purchased by Buyer from POSSLLC (hereinafter “POSS”). These Terms supersede all previous terms and conditions of any written agreement between the parties, unless such written agreement is executed by an authorized representative of POSS.

 

Pricing Policy

Prices are subject to change without notice because of any unforeseen market condition changes.

 

Quotes provided by POSS

Quotes provided are proprietary and strictly confidential and supplied on the understanding that it will be held confidential and not disclosed in any manner to a third party without the prior written consent of POSS.

 

Minimum Order Requirements

Local (Tallahassee, FL) orders/deliveries – a $10.00 minimum order fee will be accessed on orders under $25.00

Non-local orders/deliveries – a minimum order fee may be accessed on orders under $100.00.

 

Order Processing

Local orders placed before noon for in-stock items will be delivered the next business days; orders placed after noon for in-stock items are not guaranteed next day delivery.

Orders with non-stock items can take up to 7-10 days or longer to ship complete.

 

Payment Terms

Terms subject to credit approval. POSS accepts checks, Visa, MasterCard, and American Express as payments.  Credit card payments accepted within terms only.  ACH payments available for established customers and is available upon request.   

All payments for Products and/or Services must be received by POSS within thirty (30) days from the date of invoice, unless otherwise agreed to by both parties. Any invoiced amount remaining unpaid after thirty (30) days shall be “past due”. Past due balances are subject to an interest charge of one and one-half percent (1.5%) per month. Accounts with a past due account status may be placed on hold until paid current, including finance charges.

 

Taxes

All local and state taxes shall be paid by the buyer unless an exemption certificate is on file with POSS.

 

Shipping

Stock items will ship within 24-72 hours depending on established shipping schedules. We strive for next day shipping for all local orders.

Orders not meeting the minimum order requirement are subject to the minimum order fee.

Orders shipped via a shipping service will be charged shipping costs; shippig quote can be provided.

Truck line shipments have a $300 minimum order, or a $75 shipping charge. All orders shipped truckline are subject to a small handling charge. Additional freight services, such as liftgate usage and inside delivery, used will be charged to the customer. Customer pays freight charges on unpublished drop ship orders.

Rush or expedited orders are subject to additional freight charges.

 

Defective Product

Items defective in manufacturing or are the result of a POSS LLC error may be returned at POSS LLC expense and for a full credit, subject to other provisions of this policy. An RGA number is required prior to returning to POSS. Please view our RGA Policy for more information.

 

Recalls

Product recalls will be handled per manufacturer’s instructions. Once POSS is notified by a manufacturer about a recall, POSS will notify customers affected and proceed based on the manufacturer’s recall protocol.

 

Customer Service

Our customer service representatives are available 8 AM to 5 PM EST Monday through to assist you in placing and tracking orders, credit questions and in contacting your local POSS sales professional. In addition, you can email your order anytime to orders@possmedical.com or fax to (866) 503-5045. You can also place your orders online with POSS at www.possmedical.com once a User ID and Password have been created.

 

Credit

Credit terms are may be granted to new POSS Customers upon the completion and approval of the POSS Credit Application Form.  New customers may be set up as credit card payable upon delivery/pickup and terms reassigned after becoming an established customer.  Credit limits will be set per customer; orders may be held if the account has an outstanding balance that is over the set credit limit.  

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